Privacy Policy

Welcome to Encanto Tours.

Encanto Tours is a trading name of Novium Travel Limited, a company registered in England and Wales that specialises in tailor-made holidays for customers in Colombia and around the world.

We are committed to protecting your privacy and handling your personal information responsibly, securely and transparently. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website or services.

Although Encanto Tours is operated by a UK-registered company, we are committed to respecting the privacy rights of customers in Colombia and processing personal information in accordance with applicable Colombian data protection legislation, including Law 1581 of 2012, Decree 1377 of 2013 and other applicable regulations, together with any other laws that apply to our international business operations.

1. Who We Are

Encanto Tours ("Encanto Tours", "we", "our" or "us") is the trading name of Novium Travel Limited.

We provide tailor-made holidays, flights, accommodation, cruises, escorted tours, excursions, transfers, travel insurance and other travel-related services.

Website: www.encantotours.co

Email: gerencia@encantotours.co

2. Scope of this Privacy Policy

This Privacy Policy applies to anyone who:

Visits our website.
Requests a travel quotation.
Makes a booking.
Contacts us by email, telephone, WhatsApp or social media.
Subscribes to our newsletter.
Participates in promotions or competitions.
Uses any of our travel services.

3. Personal Information We Collect

Depending upon the services you request, we may collect:

Personal Information

Full name
Date of birth
Nationality
Passport or identification details
Postal address
Email address
Telephone number
Emergency contact details

Travel Information

Travel dates
Destinations
Passenger details
Flight preferences
Hotel preferences
Tour selections
Cruise selections
Seating preferences
Loyalty programme information

Payment Information

Payments are processed through secure payment providers.

Encanto Tours does not intentionally store complete debit or credit card details unless this is necessary for an authorised transaction or required by law.

Special Categories of Personal Information

Where necessary to arrange your travel safely and appropriately, we may collect information relating to:

Medical conditions
Mobility requirements
Disabilities
Dietary requirements
Allergies
Special assistance requests

We will only request this information where it is necessary to provide the travel services you have requested.

4. How We Collect Your Information

We may collect personal information when you:

Visit our website.
Complete an online enquiry form.
Request a quotation.
Make a booking.
Contact us by email.
Telephone us.
Send us a WhatsApp message.
Contact us through social media.
Subscribe to our newsletter.
Enter promotions or competitions.

We may also receive information from trusted travel suppliers or authorised representatives where necessary to fulfil your booking.

5. How We Use Your Information

We use your information to:

Prepare quotations.
Arrange and manage bookings.
Confirm flights, hotels, cruises, tours, transfers and other travel services.
Process payments.
Issue invoices.
Provide customer support.
Send travel confirmations and documentation.
Notify you of changes affecting your booking.
Respond to enquiries, complaints and feedback.
Improve our products and services.
Meet legal and regulatory obligations.
Prevent fraud and protect both our customers and our business.
Send marketing communications where you have chosen to receive them.

We only process personal information where we have a lawful reason to do so.

6. Sharing Your Personal Information

To provide your travel arrangements, we may share relevant personal information with trusted third parties, including:

Airlines
Hotels and resorts
Cruise companies
Tour operators
Destination management companies
Local excursion providers
Transfer providers
Travel insurance providers
Visa processing companies
Payment service providers
Technology providers supporting our booking systems
Government departments, immigration authorities and border agencies where legally required

We only share the information necessary to deliver the services you have requested.

We never sell your personal information.

7. International Transfers of Personal Information

As an international travel company, we work with suppliers located throughout the world.

Your personal information may therefore be transferred outside Colombia where necessary to arrange your travel.

Whenever international transfers occur, we take reasonable steps to ensure your information is handled securely and receives an appropriate level of protection consistent with applicable data protection legislation.

8. Marketing Communications

If you choose to receive marketing communications from us, we may occasionally send information regarding:

Holiday offers
Promotions
New destinations
Travel inspiration
Company news
Competitions

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Protecting Your Information

We maintain appropriate administrative, organisational and technical security measures designed to protect your personal information against unauthorised access, disclosure, alteration, misuse or loss.

Whilst we take reasonable precautions to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Deliver our services.
Maintain booking records.
Meet accounting and legal obligations.
Resolve disputes.
Prevent fraud.
Comply with applicable laws.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your Rights

In accordance with applicable Colombian data protection legislation, you have the right to:

Know whether we hold your personal information.
Access your personal information.
Update inaccurate information.
Correct incomplete information.
Request deletion of your personal information where legally applicable.
Withdraw your consent where processing depends upon your consent.
Submit complaints to the competent Colombian data protection authority if you believe your rights have not been respected.

12. Exercising Your Rights

If you wish to exercise any of your privacy rights, please contact us using the contact details below.

To protect your privacy, we may request sufficient information to verify your identity before processing your request.

We will respond within the timeframes established by applicable legislation.

13. Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse visitor activity and enhance your browsing experience.

Further information can be found in our separate Cookie Policy.

14. Third-Party Websites

Our website may contain links to third-party websites.

Encanto Tours is not responsible for the privacy practices or content of external websites and encourages you to review their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

The latest version will always be published on this page together with the date of its most recent update.

16. Your Consent

By submitting an enquiry, requesting a quotation, subscribing to our newsletter, making a booking or otherwise providing your personal information to Encanto Tours, you acknowledge that you have read and understood this Privacy Policy.

Where required by applicable law, you consent to Encanto Tours collecting, using, storing and sharing your personal information for the purposes described in this Privacy Policy, including arranging travel services with trusted suppliers located within Colombia and internationally.

Where your consent is required for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before your withdrawal.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is processed, please contact us.

Encanto Tours
Trading name of Novium Travel Limited
Company registered in England and Wales

Website: www.encantotours.co

Email: gerencia@encantotours.co

We are committed to handling all privacy enquiries promptly, fairly and in accordance with applicable data protection legislation.

Last Updated: 11th July 2026