Website Terms of Use & Cookie Policy

Welcome to Encanto Tours.

These Website Terms of Use govern your access to and use of www.encantotours.co. By using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

These Terms should be read alongside our Privacy Policy, which explains how we collect, use and protect your personal information.

1. About Us

Encanto Tours is the trading name of Novium Travel Limited, a company registered in England and Wales.

We specialise in tailor-made holidays and travel services for customers in Colombia and around the world.

Website: www.encantotours.co

Email: gerencia@encantotours.co

2. Use of This Website

You agree to use this website responsibly, lawfully and in a manner that does not interfere with the rights of other users or the operation of the website.

You must not:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorised access to our systems or servers.
• Upload or distribute viruses, malware or any other harmful software.
• Copy, reproduce or distribute website content without our written permission.
• Interfere with the security, functionality or performance of the website.
• Use automated tools or software to extract data from the website without our prior written consent.

We reserve the right to suspend or restrict access to the website where misuse is suspected.

3. Website Content

We make every reasonable effort to ensure that the information published on this website is accurate and up to date.

However, travel information, prices, itineraries, availability, photographs, hotel facilities, airline schedules and destination details may change without notice.

The information provided on this website is for general guidance only and does not constitute a binding offer. A booking is only confirmed once you have received a written booking confirmation from Encanto Tours.

4. Pricing

Prices displayed on our website are subject to availability and may change before a booking is confirmed.

Prices may change due to factors including, but not limited to:

• Airline fare adjustments
• Exchange rate fluctuations
• Government taxes and charges
• Fuel surcharges
• Supplier price changes

Any confirmed booking will be subject to the terms provided at the time of booking.

5. Intellectual Property

Unless otherwise stated, all content on this website, including:

• Text
• Logos
• Branding
• Images
• Photographs
• Videos
• Graphics
• Website design
• Icons
• Downloadable materials

is owned by or licensed to Encanto Tours and is protected by applicable intellectual property laws.

You may view, download and print content for your personal, non-commercial use only.

No material may be copied, reproduced, modified, published or distributed without our prior written permission.

6. Third-Party Websites

Our website may include links to external websites operated by airlines, hotels, tourism organisations, insurance providers, payment providers and other travel partners.

These websites operate independently of Encanto Tours.

We are not responsible for their content, availability, security or privacy practices and encourage you to review their own policies before using their services.

7. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and reserve the right to suspend, withdraw or modify any part of the website without prior notice for maintenance, security, upgrades or operational reasons.

We shall not be liable for any temporary interruption or unavailability of the website.

8. Limitation of Liability

While we take reasonable care to ensure the accuracy of the information published on this website, Encanto Tours does not guarantee that the website will always be error-free, uninterrupted or free from viruses or other harmful components.

To the fullest extent permitted by applicable law, Encanto Tours excludes liability for any indirect or consequential loss arising from the use of this website.

Nothing within these Terms excludes liability where such exclusion would be unlawful.

9. Changes to These Terms

We may update these Website Terms of Use from time to time.

Any changes will become effective once published on this page.

Your continued use of the website after any updates constitutes acceptance of the revised Terms.

10. Governing Law

These Website Terms of Use are intended to operate in accordance with the laws applicable to the services provided by Encanto Tours and any mandatory consumer protection legislation that applies to users of this website.

Cookie Policy

11. What Are Cookies?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

They help websites function correctly, remember your preferences, improve your browsing experience and provide website owners with information about how their websites are used.

Cookies do not normally identify you personally unless combined with other information.

12. How We Use Cookies

Encanto Tours uses cookies to:

• Ensure the website functions correctly.
• Remember your preferences and settings.
• Improve website performance.
• Analyse visitor behaviour.
• Measure the effectiveness of our marketing.
• Enhance your browsing experience.
• Help protect the website against fraudulent or malicious activity.

13. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation and security of the website.

They enable functions such as page navigation, form submissions and security features.

These cookies cannot be disabled through our website.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website.

They collect anonymous information including:

• Number of visitors
• Pages viewed
• Time spent on the website
• Device type
• Traffic sources

This information helps us improve the performance and usability of the website.

Functional Cookies

Functional cookies remember your preferences, including:

• Language settings
• Cookie preferences
• Previously entered information

These cookies help personalise your experience.

Marketing Cookies

Marketing cookies help us:

• Display relevant travel offers.
• Measure advertising performance.
• Understand customer interests.
• Improve future marketing campaigns.

Marketing cookies are only used where you have provided your consent.

14. Third-Party Cookies

Some cookies may be placed by trusted third-party providers supporting services such as:

• Website analytics
• Online advertising
• Social media integrations
• Embedded videos
• Interactive maps
• Booking technologies
• Secure payment systems

These providers are responsible for their own privacy and cookie practices.

15. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie banner allowing you to:

• Accept all cookies.
• Reject all non-essential cookies.
• Customise your cookie preferences.

You can change your preferences at any time by selecting the Cookie Settings link available on our website.

Most web browsers also allow you to manage, delete or block cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

16. Contact Us

If you have any questions regarding these Website Terms of Use or our use of cookies, please contact us.

Encanto Tours

Trading name of Novium Travel Limited

Company registered in England and Wales

Website: www.encantotours.co

Email: gerencia@encantotours.co

Last Updated: 11th July 2026